Will I be charged import taxes or duties?
Regulations and customs vary from country to country. This is why we kindly ask you to get in touch with local authorities to receive valid and up to date information.
Can I pay through PayPal?
Yes! Additional to this you can use your Credit Care to pay via Stripe.
I do not have a credit card, can I pay via wire transfer?
Right now we offer payments via Stripe and PayPal only, they are trusted partners when it comes to dealing with the secure handling of your purchase.
What currency are your prices?
We are an Austrian based company and our prices are displayed in Euro.
What does the status “refunded” mean?
If an order is cancelled we transfer the money back to you straight away. As soon as the money is back on your account the status changes to “refunded”.
What does the status “completed” mean?
Congrats! When your order status changes to “completed” your purchase has been made ready for send out and will be arriving shortly!
What does the status “processing” mean?
Thanks for you order! Once we can confirm that your payment method was successfully added your order status moves to “processing”.